At Osman Excursions, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect
- Contact details (name, address, phone number, email).
- Booking details (trip selection, payment, special requirements).
- Health or mobility information where provided to ensure your safety and comfort.

2. How We Use Your Information
- To process bookings, issue tickets, and manage your travel arrangements.
- To contact you regarding your booking, updates, or changes.
- To comply with legal obligations and for record-keeping.
- To improve our services and customer experience.

3. Data Sharing
- We may share your details with third parties directly involved in your booking (e.g. coach operators, theatres, venues, restaurants).
- We do not sell or trade your personal data to third parties for marketing purposes.

4. Data Retention
- We will retain your personal data only as long as necessary for bookings, legal requirements, and business purposes.

5. Your Rights
- You have the right to access, correct, or request deletion of your personal data.
- You may request we restrict or object to processing in certain cases.

6. Security
- We take reasonable measures to protect your personal data against unauthorised access, misuse, or loss.

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7. Cookies
- Our website may use cookies for functionality and analytics. You can adjust cookie preferences in your browser.

8. Contact

- For any questions or to exercise your rights, please contact Osman Excursions via email at: osmanexcursions@outlook.com